Customer Service Excellence

Develop essential customer service skills for in-person, phone, and digital channels.
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Course Overview

Develop essential customer service skills for in-person, phone, and digital channels, enhanced by AI tools.

Learning Outcomes

By the end of this course, you will be able to:

  1. Apply customer service fundamentals and psychology
  2. Handle difficult customers and complaints effectively
  3. Provide excellent email and chat support
  4. Use AI chatbots and support tools
  5. Build customer loyalty and measure satisfaction

Topics Covered

  • Customer service fundamentals and psychology (2 hours)
  • Handling difficult customers and complaints (2 hours)
  • Email and chat support best practices (2 hours)
  • Using AI chatbots and support tools (2 hours)
  • Building customer loyalty and satisfaction metrics (2 hours)